FAQ – Rokid UK

Yes. The Rokid Glasses magnetic prescription lens frame supports customized lenses for both myopia and astigmatism.
Before ordering prescription lenses, we recommend preparing your latest prescription details to ensure accurate lens customization.

Rokid Glasses support prescription lens customization within the range of +6.00D to -16.00D.
If you are unsure whether your prescription is compatible, we recommend confirming your latest prescription details before placing an order or contacting our customer support team uk@rokid.com for assistance.

Please make sure the two slots on the inner side of the frame are properly aligned. Then, gently press down on the outer slot to snap the lenses securely into place. Be careful not to damage the lenses during installation.

Yes. You will need to purchase the official Rokid magnetic prescription lens frame, which does not include lenses. Once you receive the frame, you can take it to a local optical store and have prescription lenses made by a professional optician.
Important: Please ensure the lens curvature is below 0.5D (R1000mm). If the curvature exceeds this limit, the lenses may not fit the frame properly and could cause installation issues.
However, we recommend using Rokid's official online prescription lens service to ensure the lenses fit Rokid Glasses perfectly and provide the best wearing and usage experience.

Offline translation does not mean the glasses can be used for translation before they are paired or activated.

Before using offline translation, you need to pair and activate the glasses with the mobile app, then download the required language model in the app. Once the language model is downloaded, offline translation means the translation process does not rely on Wi-Fi or cellular networks. Instead, it is processed through the glasses' built-in chip and algorithms.

For more details, please refer to the following guide:
https://global.rokid.com/blogs/glasses/break-language-barriers-how-to-use-the-rokid-glasses-real-time-translation-feature

You can paste your script into the teleprompter feature, and the text will scroll on the lenses. Since the display is only visible to the wearer, the audience will not be able to see that you are reading from the teleprompter.
The teleprompter supports real-time adjustments for font size, scrolling speed, and text alignment.

Yes. If you are referring to the font size, you can adjust it in the Rokid App. Go to the Teleprompter or Translation section at the bottom of the app, find Display Settings, and you can adjust the font size, display area, or the size of the display panel.

Our product uses a micro-display and a precision optical system to collimate the displayed image into parallel or near-parallel light rays before they enter the eye. When viewing this type of light, the eye's crystalline lens automatically adjusts focus to the virtual image distance (VID) designed by the optical system, which is 5 meters.The waveguide transmission works on a "parallel light in, parallel light out" principle, meaning it does not magnify or reduce the image. Therefore, the virtual image distance is primarily determined by the optical design of the projector (light engine). By designing the focal length of the projection lens group, the output light can be made to appear as if it comes from a virtual image 5 meters away.Our current design strikes a balance between lightweight construction and comfort. With the fixed 5-meter focal distance and strong binocular disparity, the impact of VAC has been minimized to a level that is nearly imperceptible for the vast majority of users.

The translation function on Rokid Glasses works by capturing speech through the built-in microphone array, processing it via AI algorithms, and displaying the translated text in real-time directly in your field of view. For online translation, the glasses rely on a network connection to access cloud-based language models. For offline translation, you need to first download the required language model in the Rokid App, after which the glasses can process translation locally through their built-in chip without needing Wi-Fi or cellular data.Rokid Glasses support 89 online translation languages, including commonly used languages such as Chinese, English, Japanese, German, French, and Spanish.The currently supported 6 offline translation languages are: Chinese, English, Japanese, German, French, and Spanish.Please note that the available language list may vary depending on the app version or region. For the most accurate and up-to-date information, please refer to the language list shown in the Rokid App.

No. When connected to a Mac, Rokid Max can be used as a secondary display, but they do not support multi-monitor expansion.For a multi-display experience, you can use Rokid Station 2, which supports multiple display windows and allows you to open multiple apps at the same time.Does Rokid AR glasses support multiple screens?Multiple screen support depends on the product you are using.Rokid Max can be used as a secondary display, but it does not support multiple screens at the same time.For a multi-screen experience, we recommend using Rokid Station 2, which supports multiple display windows and allows you to open multiple apps simultaneously.

Rokid Glasses/Rokid AI Glasses Style can record individual video clips of up to 10 minutes in length. You can choose between 15s, 30s, 1 min, 2 min, 3 min, 5 min, and 10 min video lengths in Hi Rokid App.

Rokid Glasses / Rokid AI Glasses Style support various aspect ratios and resolutions.
- Photo:1. 4K 3:42. 4K 9:163. 3K 4:3
- Video:1. 3K 30fps 9:162. 2.5K 30fps 3:43. 2K 30fps 9:164. 2K 30fps 9:19.55. 2.5K 30fps 4:3

Yes. When connected to your phone via Bluetooth, Rokid Glasses can be used as a microphone and speaker.
How can I ensure that notifications from WhatsApp and other chat apps appear on the glasses?
Make sure that pop-up notifications for WhatsApp are enabled on your phone, and that your phone is successfully connected to the glasses via Bluetooth.

We take user privacy very seriously. Your translation history, voice conversations, text content, and related information will not be used to train or improve our AI models, nor will they be reused by us for secondary marketing or unrelated purposes.For wearable devices such as smart glasses, we place a higher priority on protecting user privacy.

Delivery time depends on your shipping destination, selected shipping method, and whether your order includes prescription lenses.For most regions, standard shipping usually takes 6–18 business days. For the United Kingdom, standard shipping usually takes 6–12 business days, while express shipping usually takes 3–6 business days.Please note that lens production and processing time are calculated separately and are not included in the shipping time estimate. For full details, please refer to our Shipping Policy: https://gb.rokid.com/policies/shipping-policy

Once your order has been shipped, we will send you a tracking number by email. You can track your package through the link below:https://www.ups.com/track

If you need to update your shipping address, please contact our customer support team as soon as possible with your order number and the new complete shipping address.Please note that if your order has already been shipped, we may not be able to change the address. We will do our best to assist based on the current order status.

We currently do not ship to the following:

• UK Overseas Territories
• PO Boxes
• BFPO, APO or FPO addresses
• Areas affected by armed conflict or where carrier services are suspended

To avoid delivery issues, please make sure your shipping address is accurate, complete and eligible for delivery.

Please make sure your delivery address includes:

• A complete street address — We cannot deliver to PO Boxes.
• Your house number or name, street, town or city, and postcode.
• A valid phone number — This may be required by the courier for delivery updates or customs clearance.
• For international deliveries, please use Latin characters where possible to help avoid carrier processing issues.

Please follow the steps below:
Step 1: Check the delivery areaLook around your front door, mailbox, building reception/concierge, and nearby areas where the package may have been left.
Step 2: Check with othersAsk household members, neighbors, or building management in case someone accepted the package on your behalf.
Step 3: Allow additional timePlease allow 1–2 business days, as carriers may occasionally mark packages as delivered before final drop-off.
Step 4: Contact the carrierReach out to the carrier directly using your tracking number and request a Proof of Delivery (POD), including GPS delivery confirmation if available.
Step 5: Still can't locate your package?If the package cannot be found after 2 business days, please contact us at uk@rokid.com with your order number. We will assist in opening an investigation with the carrier.
To help us investigate further, please also send the relevant documents, including communication records with the carrier (such as call recordings, email screenshots, SMS screenshots, or any other proof showing a delivery issue). If you have filed a police report, you may also include it.
Once we receive the information, we will verify the case as soon as possible. If it is confirmed to be our responsibility, we will arrange a replacement shipment within 3 business days.

Please provide us with video or photo proof taken during the unboxing process, along with the SN (serial number) of the device you received. Once we have this information, we will investigate and respond within 3 business days.

To be eligible for a return, your item must be returned in original, resalable condition. The specific requirements are as follows:Unused: No signs of wear; protective films (if any) intact.Complete: All original accessories included, such as the charging case, cables, cleaning cloth, and documentation.Undamaged: Free of scratches, smudges, or any damage.Proof of Purchase: Order number or receipt required.For full details, please refer to our Refund Policy: https://gb.rokid.com/policies/refund-policy

Step 1: Contact Us
Email uk@rokid.com with your order number to request a return authorisation.

Step 2: Receive Return Instructions
If your return is accepted, we will provide the return instructions, including the return address and, where applicable, a return shipping label.

Step 3: Pack Your Product Securely
Place the product in its original box, powered off, with all accessories included.

Step 4: Send Your Return
Use the provided shipping label or your own tracked shipping method.

Return Shipping Costs
• The customer is responsible for return shipping costs for non-defective returns.
• Rokid covers return shipping if the return is due to an incorrect or defective item.
• Original shipping charges are non-refundable.

We strongly recommend using a tracked shipping service.

Your AI Smart Glasses are protected by a 365-day warranty from the date of receipt.What's CoveredDefects in materials and workmanshipHardware malfunctions under normal useWhat's NOT CoveredLoss or theftDamage from drops, impact, or accidentsExposure to liquids or extreme conditionsNormal wear and tear (e.g., lens scratches)Misuse, mishandling, or unauthorized modificationsFor more details, please note that the warranty does not apply in the following circumstances:The warranty period has expired;Damage is caused by failure to use, maintain, or store the product in accordance with the product instructions;Damage is caused by disassembly or repair by unauthorized parties;A valid warranty certificate or proof of purchase is not provided (unless it can be proven that the product is still within the warranty period);The warranty certificate has been tampered with or altered;The product model or serial number on the warranty certificate does not match the actual product;Damage is caused by virus infection during use;Damage is caused by force majeure events;Use of non-Rokid official or unauthorized accessories.

Email uk@rokid.com with the following:Your order numberA detailed description of the issuePhotos (if possible)We will review your claim within 7 days and inform you of the resolution (repair, replacement, or refund).

1. DisplayRokid Glasses: Features a dual monochrome green Micro‑LED display for visual overlay.Rokid AI Glasses Style: No display – voice‑only interaction.
2. Primary Interaction MethodRokid Glasses: Visual + voice.Rokid AI Glasses Style: Voice only.
3. Product PositioningRokid Glasses: Flagship model – focused on productivity scenarios (business meetings, travel, tasks requiring visual assistance).Rokid AI Glasses Style: All‑rounder – optimized for all‑day wear, travel, daily commuting, and mobile use.
4. CameraBoth feature a 12MP Sony sensor supporting 4K recording (slight variations may exist between models).
5. AI EngineBoth support the latest GPT and Gemini models
6. Real‑Time TranslationRokid Glasses: 89 languages with subtitles overlaid in your field of view.Rokid AI Glasses Style: 89 languages with audio‑only output (no subtitles).
7. Battery LifeThe Rokid Glasses have a 210mAh battery, offering approximately 8–10 hours of mixed use, 5–6 hours of music playback, 4 hours of voice calls, 2 hours of always-on display, and 45 minutes of intensive recording. Actual battery life may vary depending on environmental conditions and usage patterns.
8. Prescription Lens SupportBoth support custom high‑precision prescription lenses up to ±15.00D (1500 degrees) and progressive multifocal lenses.How to choose?Choose Rokid Glasses if you: Need visual assistance during meetings or travels, prefer reading translated subtitles directly in your field of view, regularly use a teleprompter, or rely heavily on visual AI overlays. It is the flagship tool for productivity-first scenarios.Choose Rokid AI Glasses Style if you: Prefer a traditional and discreet glasses look, primarily rely on voice commands and audio feedback, need all‑day comfort and long battery life for commuting or mobile use, or want an everyday AI companion that feels just like wearing regular glasses.

Here are the key specifications of Rokid Glasses:Basic SpecificationsWeight: Approx. 49gDimensions: 143 × 44 × 160.5 mmProcessor: Qualcomm Snapdragon AR1 Gen1 + NXP RT600RAM: 2GBStorage: 32GB built-inBattery: 210mAh built-inCharging: Magnetic charging contacts, 5V 1A, supports fast charging (approx. 80% in 20 minutes)Charging Accessories: Magnetic charging battery and charging glasses caseWater Resistance: IPX4 (splash-resistant for everyday use)Wireless ConnectivityWi-Fi 6Bluetooth 5.3DisplayTechnology: Micro LED + diffractive optical waveguide (single optical engine dual-display design)Field of View: 30°Eye-box Brightness: 1500 nitsResolution: 480 × 640CameraSensor: SONY IMX681, 12MP, F2.25 aperture, 109° field of viewPhoto Resolution: 3024 × 4032 (native 3:4), 4K 3:4, 4K 9:16, 3K 4:3Video Resolution: 3K@30fps 9:16, 2.5K@30fps 3:4, 2.5K@30fps 4:3, 2K@30fps 9:16, 2K@30fps 9:19.5Privacy Features: RGB privacy indicator light + P‑Sensor (detects if the indicator light is blocked)Audio & MicrophoneMicrophone: 4-microphone array (SERB Mic)Speakers: Two high-quality ultra-linear speakers with directional sound fieldAudio Modes: Adjustable (Loud, Balanced, Podcast, and more)AI FeaturesMultimodal AI interaction, real-time translation, meeting transcription, teleprompter, navigation, and payment features. Some features may be supported through future OTA updates.

With live translation on Rokid Glasses/ Rokid Ai Glasses Style, you can understand speech or listen to audio in 89 different languages on Rokid Glasses and 76 different languages on Rokid Ai Glasses Style . In a conversation, you can see someone’s responses translated on your display(Rokid Glasses). Or you can listen translation by audio (Rokid Glasses/ Rokid AI Glasses Style). - To start live translation from your glasses: 1. Swipe the touchbar to enter menu.2. Swipe right and select Translate.3. You can change the target language and tramslated language in Hi Rokid App.Or, You can use voice commend said " Hi Rokid, start to translation"- To start live translation from the Hi Rokid app:1. Tap the "Home" tab at the bottom of the Hi Rokid app and select the translation function.2.Choose the target language and tramslated language.3. Click "Start translation"How to stop live translationYou can double-tap the touch bar; Rokid will then display a prompt asking you to double-tap again to confirm you want to exit.

- To start Teleprompter from the Hi Rokid app:1. Tap the "Home" tab at the bottom of the Hi Rokid app and select the Teleprompter function.2.Choose the copywrite and send to Rokid Glasses3. Choose smart scroll or constant speed scroll.4. Click "Start Teleprompter"If you have already set up the teleprompter content during a previous presentation, you can also launch the teleprompter function by saying, "Hi Rokid, start teleprompter."- To start Teleprompter from your glasses: 1. Set up the teleprompter content and scroll mode in Hi Rokid App.2. Swipe touchpad and select Teleprompter.How to stop TeleprompterYou can double-tap the touch bar; Rokid will then display a prompt asking you to double-tap again to confirm you want to exit.

Rokid provide navigation functionality on Rokid Glasses and Rokid Ai Glasses Style. Rokid Glasses display map navigation and provide voice guidance, whereas Rokid Ai Glasses Style supports voice guidance only.- To start Navigation from the Hi Rokid app:1. Tap the "Home" tab at the bottom of the Hi Rokid app and select the Navigation function.2. Agree to the Terms of Use3. Search for a destination.4. Select a mode of travel (Driving/Cycling/Walking)5. Click "Start Navigation"Note: You can set your work and home locations for quick navigation.- To start Naviation from your glasses: 1. Say: " Hi Rokid, navigate to work.", "Hi Rokid, navigate to xxx (address)"Note:You can switch between the mini-map and large-map display modes by swiping the touchpad(Rokid Glasses).How to stop NavigationYou can double-tap the touch bar; Rokid will then display a prompt asking you to double-tap again to confirm you want to exit.Map data is from Google Maps.

- To start Meeting Transcription:1. Say:" Hi Rokid, start recoding"2. Tap the "Home" tab at the bottom of the Hi Rokid app and select the Recording function.3. You can share, Ai summary, and AI transcription in this function.How to stop recodingYou can double-tap the touch bar to stop recoding .

Rokid uses RTMP technology to stream video from Rokid Glasses and Rokid Ai Glasses Style to major live streaming platforms.- To start Live from Hi Rokid App:1. Tap the "Home" tab at the bottom of the Hi Rokid app and select the Live function.2. Choose Custom RTMP Live Stream and click Pre-live settings button.3. Connect Rokid Glasses/Rokid Ai Glasses Style to Wi-Fi (you can use a mobile hotspot).4. Enter the RTMP URL and Stream Key (You can find this information in the personal streaming settings on major live streaming platforms.).5. Click Start streaming button.Note: If you have previously entered an RTMP URL and Stream Key, you can click the "Import Previous" button, and the Hi Rokid App will automatically fill in the information from your last live stream.

Rokidprovide Subtitle functionality on Rokid Glasses. This feature is primarily designed to assist users with visual impairments—or those in specific situations—by converting audio from phone calls, app-based calls, face-to-face conversations, meetings, and more into subtitles.- To start Navigation from the Hi Rokid app:1. Tap the ""Home"" tab at the bottom of the Hi Rokid app and select the Subtitle function.- To start Naviation from your glasses: 1. Say: "" Hi Rokid, start Subtitle"Note: The subtitle function only converts speech into subtitles based on the language currently selected in the Hi Rokid App. For example, if you use English as the app's language, English speech will be converted into English text.How to stop Subtitle:You can double-tap the touch bar; Rokid will then display a prompt asking you to double-tap again to confirm you want to exit.

Rokid is a developer-friendly company; we want creative developers to enjoy our Yoda-OS platform. The Toolbox allows you to install apps you have developed—or other third-party apps—onto Rokid Glasses.The Toolbox also offers a remote control function, enabling you to interact with the glasses using your smartphone's buttons and touchpad.Note: For the Software Development Kit, please visit: https://ar.rokid.com/sdk

With Rokid glasses, you can capture media using the function button on your glasses frame or by using Rokid AI. By default, a short press of the function button on Rokid Glasses and Rokid AI Glasses Style takes a photo, while a long press records a video. You can change these default settings in the Hi Rokid app.Note: The capture LED lets others know when you use your glasses to take photos and record videos for your gallery or streaming. Media you capture with Rokid glasses must be imported to the Hi Rokid app before you can view or share it. Your glasses must be connected to the Hi Rokid app in order to import media. Media is transferred to your phone's photo app and is automatically removed from your glasses during import. Media is presented in the Hi Rokid app Gallery by accessing your phone’s photo app with your permission. If you delete media from Gallery, from your photo app, or revoke permission for the Hi Rokid app to access your phone’s photo app, media will not appear in Gallery.When transmitting via Midea, Rokid Glasses need to be connected to your phone's Wi-Fi. If you are using a VPN, it is recommended to turn it off to ensure smooth transmission.

To use Rokid Glasses or Rokid AI Glasses Style, you will need:

• A compatible smartphone running Android 10 or later, or iOS 16 or later
• Wireless internet access
• A USB-C charging cable
• A valid Rokid account
• The Hi Rokid App, available from Google Play or the App Store

For Android devices, please make sure location services are enabled where required.

Rokid Glasses/ Rokid Ai Glasses can only pair with one valid Rokid account at a time.For information security reasons, all information on Rokid Glasses/Rokid Ai Glasses will be cleared when paired with other Rokid accounts.

You can switch between different translation models based on your usage scenario:Auto-Detect Model- Automatically identifies the speaker's language- Supports translation across 29 different languagesMore Languages Model- Supports 89 languages (Rokid Glasses)- Supports 76 languages (Rokid AI Glasses Style)- Requires selecting both the source (detection) and target (translation) languages- Fast translation speed- Higher accuracyLocal Translation Model- Supports automatic identification of 6 languages: Chinese, English, Japanese, French, German, and Spanish- Recommended for use with iPhone (A18 chip) or Android phones (Snapdragon 8 Gen 2 or higher)- Requires approximately 2.67GB of phone storage/memoryDoutalk Model- Supports two-way translation- Supports 18 languages- Requires selecting both the source (detection) and target (translation) languages

You can use Rokid AI to answer questions in-the-moment, get information, spark creativity and express yourself hands-free, while also taking photos and videos, calling, messaging, and controlling media and volume. You can activate Rokid AI on your glasses by saying ""Hi Rokid,"" or by tapping and holding the touchpad on your glasses. What you can do with Rokid AI on your glassesHere are some examples of what you can do with Rokid AI on your glasses: - Photo capture: "Take a picture."- Video capture: "Take a video." / "Stop recording." - Calling and messaging : "Call [contact name]." - Battery status: "How much battery is left?" - Time & date: "What time is it?" / "What's the date?" - Be inspired: " I’m visiting San Francisco for one day. What are three must-see places?"/ "I only have 30 minutes to cook dinner. What are some healthy meal ideas?"- Be creative: " Write a birthday message that’s funny but heartfelt."/ " Help me come up with a catchy name for my coffee shop."You can also use your camera with Rokid AI to ask questions about the world around you:- "Hi Rokid, what is in front of me?"- "Hi Rokid, translate text into English."- "Hi Rokid, look, what is this company? Introduce to me."To get the weather, or for other location-based questions, you must enable location services from your phone settings. Ensure that location access is set to "always allow" for the Rokid AI mobile app.

You can find your Rokid Glasses/Rokid Ai Glasses Style serial number in three places:1. In the Hi Rokid App app under: Settings - Devices - Serial number2. Printed on the inside of the left temple of your glasses3. Slide foward the touchpad on Rokid Glasses/ Rokid Ai Glasses Style to go into menu, then choose "Device info".

Open the Discover tab in the Hi Rokid app and select Playbook. You will be redirected to Rokid’s official YouTube channel, where you can find product tutorials.

Yes. You need a Rokid account to sign in to the Hi Rokid app. When creating an account, you will be asked to provide basic information such as your name, date of birth, and email address.

In the Hi Rokid app, go to Settings > Devices > System to check whether your glasses are running the latest version and install any available updates.

The component on the right is not a camera lens. It is an outward-facing capture indicator light that lets people nearby know when you are taking a photo or recording a video.

The capture indicator light is located on the outside of the glasses. It lets people nearby know when you are taking a photo or recording a video. It also lights up when the glasses are first powered on.

Double-tap the touchpad with two fingers to turn off the display at any time.

To increase the volume, swipe forward on the touchpad with two fingers. To decrease the volume, swipe backward with two fingers.You can also adjust the system volume through the Hi Rokid app or use the volume buttons on your phone.

1. Enable Bluetooth on your smartphone, then pair the glasses with your phone through the Hi Rokid app.2. Tap the Gallery icon on the app’s home screen. At the top of the Gallery, you will see the number of photos and videos waiting to be synced.3. For tasks that require a high-speed connection, such as transferring media files or updating the firmware, your phone will temporarily connect to the glasses’ built-in Wi-Fi network. On an iOS device, accept the Join Wi-Fi Network request to begin transferring the files to the Hi Rokid app.

Working Hours

Your cart is empty

Rokid Help Center

Working Hours

Your cart is empty

Slideshow

Rokid Help Center

Slideshow